Frequently Asked Questions
Everything you need to know about your order and our products.
How long will it take to receive my order?
Standard delivery typically takes 3-5 working days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that custom-made or personalized products are non-refundable unless faulty.
Are your products covered by a warranty?
Yes, all our products come with a 12-month manufacturer's warranty covering any defects in materials or workmanship under normal use.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact our support team within 1 hour of placement. Once an order has entered the production or shipping phase, we are unable to make changes.
Do you ship internationally?
Currently, we primarily ship within the UK. For international shipping inquiries, please contact our customer service team to see if we can accommodate your specific location.